Shipping & Returns Policy

Orders are usually shipped the same or following business day after your order is processed, and they normally take an additional 1 - 14 business days to arrive depending on the shipping method chosen and your location.

All prices shown on this website are in Australian Dollars ($) and include GST (Goods and Services Tax). Product exports are GST-free. Installation, accessories, and delivery are not included in prices unless specified.

We accept MasterCard, Visa, PayPal, or direct deposit (telegraphic transfer - subject to extra fees for overseas payments). Credit card purchases are not charged until the goods are ready to be shipped except for special orders or if advised. PayPal orders are shipped to your PayPal address. For security and anti-fraud verification, we may split your order total into two random amounts on your credit card statement and ask you to verify these specific amounts before dispatch.

We are not required to provide a refund or replacement if you change your mind or you have ordered incorrectly. However, we may be able to offer you a credit or in some circumstances a refund. Most items are eligible for consideration if unused, in original condition and packaging with all accessories or unopened within 14 days of purchase. Credit or refund on change-of-mind returns is solely at our discretion and you must contact us beforehand; a restocking fee may be deducted from change-of-mind refunds. This does not preclude faulty goods or any protections covered under Australian Consumer Law (ACL) and State Fair Trading laws.

We offer optional Transit Insurance at checkout to provide full financial cover against loss or damage while your order is in transit. To protect your delivery, simply tick the Shipping Insurance Option checkbox on the shipping selection screen before proceeding to payment. Please note that if a delivery issue occurs, all shipments require a standard courier investigation to verify the transit status before any claims can be processed or settled.