Pricing, Freight, Warranty & Sales Policies
All prices shown on this website are in Australian Dollars ($) unless otherwise specified and include GST (Goods and Services Tax) for delivery into Australia unless specified. Installation and / or accessories and / or delivery are not included in prices unless specified. All prices are subject to change without prior notice.
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We can accept MasterCard, Visa, PayPal, direct deposit (telegraphic transfer - subject to extra fees for overseas payments), Australian Money Order and Australian cheque (subject to clearance). EFTPOS and cash is also accepted in our offices. Credit card purchases are not be charged to your card until the goods are ready to be shipped unless otherwise advised. We request that the goods be shipped to the same address as your card billing address, for PayPal orders this is a requirement. Further identification or a copy of your card may be required. For your security we may charge two amounts to your credit card in order to verify it is actually your card; you will then be asked to confirm the amount charged in Australian $ to us. Then we will process the remaining amount and ship the goods.
Any special orders, custom work or custom made orders may be subject to full payment or a deposit before proceeding with the order. We will advise you of this upfront.
Freight and Insurance
Delivery / shipping or insurance costs are not included in the product price. Note that shipping will be calculated according to cubic weight or dead weight, whichever is the greater. Tracking of shipments is not always possible.
Overseas deliveries can be made to most locations. Please be aware that we are not responsible for your country's particular importation rules, charges & taxes and that you may be subject to extra costs. Limits apply to some countries and goods as to weight, shipping methods and insurance.
During checkout, insurance is added by default to the total and you are required to specifically decline insurance during checkout. If insurance is declined you liable for any losses or damages to the order and will need to contact the particular shipper for any claims. Note that insurance is not available to all locations across the world due to postal restrictions. Though we will assist as much as we can, we cannot accept any responsibility for uninsured goods. Please advise us within 48 hours of receiving the goods of any damages that you think has occurred during the shipping of items, ensure all packaging is kept and photos taken. If goods are not received, you must let us know within 4 weeks of ordering as generally items should have been received within that timeframe.
Australian Statutory Rights - Refunds and Returns
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: — has a problem that would have stopped someone from buying the item if they had known about it; — is unsafe; — is significantly different from the sample or description; — doesn't do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase, for example your invoice.
All goods except valves are guaranteed for a minimum period of 12 months or more from the date of purchase for defects due to manufacturing, unless otherwise specified. Valves are covered by a 3 month warranty. The sales invoice or other proof of purchase may be required to validate the sales date.
If you are having an issue, please e-mail us or call us first for assistance, we may be able to solve the problem over the phone.
We are not required to provide a refund or replacement if you change your mind or you have ordered the incorrectly. However we may be able to offer you a credit or in some circumstances a refund. Most items are eligible for consideration if unused, in original condition and packaging with all accessories or unopened within 14 days of purchase. A copy of the sales receipt or proof of purchase details are required to validate the sales date and / or serial numbers. Credit or refund on returns is solely at our discretion and you must contact us beforehand; the amount refunded may have a restocking fee deducted plus any other incurred charges such as payment fees are not credited or refunded. Change of mind returns on special orders, custom-made goods, modified products, cut goods, software, recorded audio, digital mapping or video products are not accepted. This does not preclude faulty goods or anything covered under various Australian Federal or State Government Fair Trading Laws, see above.