Shipping & Returns Policy

All prices shown on this website are in Australian Dollars ($) and include GST (Goods and Services Tax). For international orders, local GST is automatically deducted during checkout upon selecting an overseas destination. Installation, accessories, and freight are separate unless explicitly specified.

We accept MasterCard, Visa, PayPal, and direct deposit (telegraphic transfer - subject to extra fees for overseas payments). Credit card purchases are not charged until the goods are ready for dispatch, except for special orders. PayPal orders ship to your verified PayPal address. For anti-fraud protection, we may occasionally split your order total into two random test amounts on your credit card statement for confirmation prior to dispatch.

Orders are usually shipped the same or following business day after your order is processed. Delivery typically takes an additional 1 to 4 business days depending on your location and the shipping method selected, though regional and remote areas may require extra transit time.

We ship via Australia Post and trusted courier networks. Please note that signature requirements and unattended delivery options are governed by individual carrier policies (for instance, Australia Post mandates a signature for insured parcels valued over $500). Regardless of delivery options selected, Soundlabs Group cannot accept liability for loss or theft once a parcel has been marked as delivered by the carrier.

We offer optional Transit Insurance at checkout to provide complete financial cover against loss or damage while your shipment is in transit. To cover your order, please select the Transit Insurance option during standard checkout. Please note that direct express payment methods (such as PayPal Express Checkout) bypass standard checkout add-on options and do not include transit insurance. In the event of a delivery claim, carriers require a standard investigation period before claims can be settled.

Any visible transit damage, carton shortages, or missing items must be reported to us within 48 hours of delivery, along with photos of the external packaging and contents, so we can lodge an official investigation with the carrier and assist you promptly.

We are not required to provide a refund or replacement if you change your mind or order incorrectly; however, we may offer a store credit or refund at our sole discretion within 14 days of purchase. Items submitted for change-of-mind consideration must be brand new, unused, unopened, and in pristine condition with all original packaging, manuals, and accessories intact. Items showing signs of wear, scratches, or missing/marked packaging will not be accepted. Returned items must be authorised beforehand and may be subject to a restocking fee. This does not restrict any statutory rights covered under Australian Consumer Law (ACL).

All brand-new products carry full Australian manufacturer warranties. In our experience, technical difficulties are frequently related to installation details, wiring configuration, operator settings, or external system influences rather than a defect with the component itself. We kindly ask customers to thoroughly verify all connections, power/ground lines, and instructions prior to submitting a claim. If an issue persists, please contact our support team with your tax invoice details and a description of the setup so we can guide you through technical troubleshooting or the official warranty process.