Frequently Asked Questions
Do you carry stock?
Absolutely yes! We are NOT drop shippers, everything you see on the website is kept locally in stock, except where it is specifically says special order for the product. Of course, occasionally we may sell out of something, then these items will be on backorder.
Can I order over the phone or collect from your office?
Yes! We can take orders over the phone, just call us (02) 4872-1553. You can also buy and collect in person if you are near one of our offices, though not all stock is in both locations, call us first to check.
Do you install?
Sadly, we are not installers. We can usually recommend professional installation if needed.
Is delivery included?
Sadly no; because we ship all over Australia and the world, shipping and transit insurance costs are separate. These are shown during checkout, or you can view an estimation of shipping and the options from the shopping cart.
How can I check the exact colour of the acoustic cloth?
Screen representations of cloth colour may not be accurate, please order sample swatches first to confirm: Acoustic Cloth Samples
How do I know if a Retro Radio will fit my car?
We have a guide on this right here: Buying and Building a RetroSound Radio
Do you ship overseas?
Yes we do! We ship to most countries around the world. In this case, our local 10% GST / VAT will be deducted during checkout.
Do I need to set up an account with you?
No, you can order without setting up an account, simply select 'Continue As A Guest' during checkout. If you plan to order again, then an account will make it easier for you next time, plus you can look up your previous orders. All details are securely stored.
How do I change and check my account details?
First, sign into your account. Then click 'My Account', and then you can edit and update your personal details as required.
I've forgotten my password
Click the sign-in button, then click the link 'Forgot Password?' and fill in your email address.
I want to return my purchase! What do I do?
We are not required to provide a refund or replacement if you change your mind, or you have ordered incorrectly. However, we may be able to offer you a credit or a refund. Items are eligible for consideration if unused, in original condition, and with all packaging and accessories, or unopened within 14 days of purchase. Credit or refund on returns is solely at our discretion and you must contact us beforehand; the amount refunded may have a restocking fee deducted. This does not preclude faulty goods, or anything covered under various Australian Federal or State Government Fair Trading Laws.
What if I have a problem with something I bought?
If applicable, please read the instructions and information on the website for the product first. Then double check any installation and assembly of the product for issues. If that doesn't help, give us a call (02) 4872-1553 or email us. Make sure you have your invoice or order number handy so we can look up your order details.
What forms of payment do you accept?
We accept MasterCard, Visa, PayPal, and direct deposit / telegraphic transfer. We also accept cash if buying in person at our offices.
Where do you ship from, and what currency is listed?
We ship out of either our NSW or Victorian warehouses, right here in Australia; occasionally orders may be sent in multiple shipments. All prices are listed in Australian Dollars, AUD. Prices shown include our local 10% GST / VAT; this is deducted for overseas orders.