Privacy Policy

1. Our Commitment to Your Privacy

We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy outlines how we handle, secure, and manage the personal details you share with us.

2. Collection and Use of Information

We collect standard information necessary to complete your order, including your name, email address, shipping/billing addresses, and phone number. This information is strictly used to fulfill your specific transaction, provide ongoing customer assistance, and manage our marketing communications. We may also collect non-personal data via website cookies and server logs to analyse traffic and optimise your browsing experience.

3. Sharing with Third Parties

We never sell, rent, or trade your personal information to any third parties for their marketing purposes. If necessary, we may need to share specific details when contacting one of our trusted suppliers or contractors with respect to a product enquiry, warranty claim, or when rendering further technical assistance on your behalf.

4. Data Security and Retention

Your personal information is securely handled and protected. All data transmitted through our online checkout is encrypted using industry-standard SSL (Secure Socket Layer) technology. We take all reasonable steps to safeguard your data against loss, unauthorised access, or misuse.

5. Direct Marketing Opt-Out

If you receive marketing or promotional material from us, you have the right to opt out at any time. You can easily unsubscribe by clicking the "Unsubscribe" link at the bottom of our emails, or by contacting us directly to request removal from our marketing database.

6. Access, Correction, and Enquiries

You have a legal right to access the personal information we hold about you and to request that it be corrected if it is inaccurate or out of date. If you have any questions about this policy, wish to update your details, or want to make a privacy-related complaint, please contact us. If we do not resolve your complaint to your satisfaction, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC).